Space Sports Garments ("we", "us") wants you to be happy with your order. This policy explains how returns, exchanges and refunds work for purchases made on spacesports.ae.
1. Return window. You can return or exchange eligible items within 14 days of delivery.
2. Condition of items. Items must be unworn, unwashed and undamaged, with all original tags, labels and accessories, in the original box or packaging. Please try footwear on indoors on a clean surface only. Returns must include the invoice or order number.
3. Items we cannot take back. For hygiene reasons we cannot accept returns of underwear, socks, swimwear and any item that has been worn or used. Gift cards and made-to-order or personalised items are also excluded.
4. How to return or exchange.
- Sign in and go to My Orders (or use Track Order with your order number).
- Choose the order and select Return or Exchange.
- Pick the items and the reason, then submit.
- We confirm your request and arrange a courier pickup from your delivery address through SMSA Express.
5. Free pickup. Return pickup within the UAE is free for you. We do not charge a return shipping fee.
6. Inspection. When the parcel reaches us we check the items within 2–3 working days. If an item is used, damaged, incomplete or missing its tags, we may refuse the refund or deduct an amount that reflects the loss in value, and we will explain why.
7. Refunds. Once the return is approved we refund you to the original payment method within 5–10 working days. Card refunds can take a few extra days to appear, depending on your bank. If you paid by Cash on Delivery, we refund by bank transfer to an account in your name, and we will ask you for your IBAN.
8. Shipping fees. If the item was wrong, damaged or defective, we refund the delivery fee you paid too.
9. Exchanges. You can exchange for another size, colour or model of the same product, subject to stock. If the new item costs more or less, we collect or refund the difference. If the exchange item is unavailable we refund you instead.
10. Wrong, damaged or defective items. Contact us within 7 days of delivery with photos and your order number. We will replace the item or refund you in full, including delivery, at no cost to you.
11. Sale items. Discounted items can be returned under this same policy.
12. Fair use. If we see repeated misuse of returns, such as sending back used items, we may limit future returns on that account.
13. Contact. info@spacesports.ae · +971 55 210 7043 · Space Sports Garments, Shop M0001-0105 & M0001-0106, Al Qurm Street, Al Qasidat, Ras Al Khaimah, UAE. Nothing in this policy limits your rights under UAE consumer protection law.